Consumer Health Data Privacy Policy
Effective November 10, 2026
This policy explains how MobileREMS, a service of Longevia LLC, handles consumer health data under Washington's My Health My Data Act. Even the fact that you asked about a bone density scan can count as health data, so we treat it that way.
What we collect and why
| What we collect | Examples | Why we collect it and how we use it |
|---|---|---|
| Your contact record | Your name, phone number and email, and that you asked about or booked a scan | To answer you, schedule you and remind you |
| What you tell us | Messages by phone, text, email or form, which may mention your health | To pass your message to Alexandra and answer you |
| Call recordings and transcripts | Whatever is said on a call our automated assistant answers | To keep your message accurate and follow up on it |
| Booking, intake and scan records | Your intake questionnaire, consent forms, scan results and appointment history | To provide your scan and give you your results |
| Payment records | What you bought and how you paid, including HSA or FSA | To take payment and keep our accounts |
| Website activity | Pages you visit, such as a booking page | To see which pages help people |
We collect this to provide what you asked for. For anything beyond that, we ask for your consent first. Our Terms & Conditions cover texts separately.
Where it comes from
- You, when you call, text, email, fill out a form, book or visit our website.
- Your device, when you visit our website.
- A clinic, employer or event host, if you signed up for a scan through them.
- The companies that run our booking and payments.
What we share, and with whom
We share each category above with the service providers that handle it for us, and only as needed to provide what you asked for:
- our contact and messaging system, and our phone and text carriers
- our automated phone assistant provider
- our practice and booking system, and our payment processor
- our website host and website analytics provider
We share with no one else unless you give separate consent or the law requires it. We have no affiliates that receive this data. Referral partners receive a monthly count of referrals, with no names. We do not sell consumer health data.
Your rights
- Confirm and get a copy. Ask whether we collect, share or sell your health data, and get a copy. It includes a list of the third parties and affiliates we shared it with, and an email address or online way to contact them.
- Withdraw consent. Tell us to stop collecting or sharing your data under a consent you gave.
- Delete. Ask us to delete your data. We will delete it from our records and tell the companies we shared it with to delete it too. Copies on backup systems can take up to six months.
We will not treat you differently for using these rights.
How to ask
Email scan@mobilerems.com or call (425) 200-4150. You do not need an account. We may ask for details to confirm it is you. Your first two requests in a year are free.
We answer within 45 days. If we need longer, we will tell you why within those 45 days, and we can extend once, by up to 45 more.
If we say no
You can appeal by replying to our decision or emailing scan@mobilerems.com with the word "Appeal." We will answer in writing within 45 days and explain why. If we deny your appeal, you can file a complaint with the Washington State Attorney General.