Privacy Policy
Effective November 10, 2026
Who we are
MobileREMS is a service of Longevia LLC, a Washington limited liability company. Our office is at 9220 Ridgetop Blvd NW, Suite 100, Silverdale, WA 98383. You can reach us at (425) 200-4150 or scan@mobilerems.com.
What we collect
- Contact details: your name, phone number and email, and your address if we come to you.
- What you tell us: anything you say or write when you call, text, email us or fill out a form.
- Phone calls: if our automated assistant answers your call, you hear at the start that it is an automated assistant and that the call is recorded. It is also transcribed.
- Booking, intake, payment and scan records: these are kept in Jane, our practice system. Payments run through Stripe inside Jane.
- Website visits: Google Analytics shows us which pages are visited, the type of device and the general location.
How we use it
We use your information to answer you, schedule and remind you about appointments, provide your scan and results, send the messages you agreed to, run our business and meet our legal duties.
Who helps us
These companies handle information for us so we can do that work.
| Company | What it does for us |
|---|---|
| GoHighLevel | Our contact records, messages, call recordings and transcripts |
| Twilio | Delivers our calls and text messages |
| Retell AI | Runs the automated phone assistant, and records and transcribes those calls |
| Jane | Booking, intake forms, scan records and results |
| Stripe | Payments |
| Website analytics | |
| Netlify | Hosts this website |
Until we finish moving our booking pages, Ivorey also hosts our booking and waiting-list forms. We do not sell your personal information. We also share information when you ask us to, or when the law requires it. Referral partners receive a monthly count of referrals, with no names.
Text messages
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties, and will not be sold to anyone, including lead generators. The companies that deliver our texts handle your number only to deliver them.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. The SMS Terms in our Terms & Conditions have the details.
We do not send scan results or health details by text.
Your choices
You can stop texts by replying STOP, and stop marketing emails with the unsubscribe link in any of them. To see or delete what we hold about you, follow the steps in our Consumer Health Data Privacy Policy.
Changes
If we change this policy, we will post the new version here with a new date.
Questions
Call (425) 200-4150, email scan@mobilerems.com, or write to Longevia LLC at the address above.